Dog Grooming FAQ | The Biscuit Boutique in Reading, MA
Common questions

Grooming questions, answered.

Everything you need to know about grooming at The Biscuit Boutique by Pet Companions. If you don't see your question here, call or text 781-944-5445.

📅Booking

Do I need to be a daycare client to book grooming?

No. The Biscuit Boutique is open to every dog, whether or not your dog comes to daycare or boarding.

How do I book a grooming appointment?

If you're new to Pet Companions, fill out our grooming request form or call or text 781-944-5445. Tammy will reach out to confirm your appointment.

If you're an active Pet Companions client, book straight through the Client Portal.

What days are you open for grooming?

Grooming is Monday through Friday. We don't groom on weekends.

Where are you located?

271 Main Street (Rt. 28), Reading, MA 01867, at Pet Companions Bed & Biscuit. Get directions →

✂️Services

What's included in a full groom?

Every full groom includes a bath with a shampoo chosen for your dog's coat, hand-drying followed by a low-noise dryer, a full brush-out, a nail trim and ear cleaning.

Do you offer breed-specific grooming?

Yes. Our pricing is by breed, and Tammy knows the coat type, texture and care needs of each one, from Doodles and Shih Tzus to double-coated shepherds. If you're not sure about your breed, call or text 781-944-5445.

How long does a grooming appointment take?

Most appointments take 1 to 2 hours, depending on your dog's size, coat type and temperament. We don't rush. Every dog gets the time they need for a calm, positive experience.

What's the difference between a brush out and a full groom?

A brush out is just detangling and removing loose fur, with no bath and no nails. It's great maintenance for longer coats between full grooms. A full groom includes the bath, drying, a full brush-out, a nail trim and ear cleaning.

Can I book just a nail trim or ear cleaning?

Yes. Nail trims and ear cleaning can each be booked on their own for $25. Both are already included in every full groom.

Do you have shampoos for sensitive skin or heavy shedding?

Yes. You can upgrade to Hypoallergenic Shampoo (+$15) for allergy-prone dogs, Colloidal Oatmeal Shampoo (+$15) for dry or itchy skin, or Hydra Ultra Deshed Shampoo & Conditioner (+$20) to loosen the undercoat and reduce shedding. See all add-ons →

💲Pricing

How much does grooming cost?

Full grooms are priced by breed and start at $80. The New Puppy Groom starts at $50. Find your dog's breed →

Why might my dog's price be different from the list?

Every listed price is a starting rate. Prices may change once our groomer evaluates your dog, because the final price depends on your dog's condition: coat length, matting and temperament. Tammy always tells you the final price before the groom begins.

What if my dog's coat is matted?

Heavily matted coats need careful, gentle work. Dematting is billed at $120 per hour in 15-minute increments, and your dog's comfort always comes first. Regular grooms and brush outs are the best way to keep mats away.

🐶Puppies & nervous dogs

When should my puppy have their first groom?

Early is best. Our New Puppy Groom is for puppies under 4 months: a brush-out, bath and dry. It's a gentle, positive introduction, so grooming feels normal for the rest of your dog's life. It starts at $50.

My dog is nervous about grooming. Can you help?

Yes. Tammy has been grooming since 1983 and finds great fulfillment in working with dogs who are anxious about grooming. She uses patience and gentle techniques to create a safe space for them. Meet Tammy →

What if my dog needs extra time?

Tammy takes it. Extra time and care for dogs who need it is billed as behavior handling, at $120 per hour in 15-minute increments.

📋Policies

CONFIRMWhat vaccinations does my dog need for grooming?

Required vaccines for grooming-only dogs go here.

CONFIRMWhen do I drop off and pick up?

Grooming drop-off and pick-up times, and how you'll know your dog is ready, go here.

CONFIRMWhat's your cancellation policy?

Grooming cancellation notice and any late-cancel or no-show fee go here.

CONFIRMCan I stay with my dog during the groom?

Answer goes here.

CONFIRMHow can I pay?

Accepted payment methods go here.

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Still wondering

We're happy to help.

Call or text and we'll answer anything about your dog's groom. Open Monday through Friday.