A first visit to The Biscuit Boutique by Pet Companions is simple. Here's how it works, what to bring, and how Tammy makes sure your dog feels at ease.
If you're new to Pet Companions, fill out our short grooming request form, or call or text 781-944-5445. Active clients can book straight through the Client Portal.
Tammy reaches out to confirm your appointment and to learn a little about your dog's breed, coat and personality. Grooming is open Monday through Friday.
When you arrive, Tammy looks over your dog's coat condition, length, any matting and temperament. She confirms your dog's price before the groom begins, so there are no surprises.
CONFIRM
Drop-off time for grooming appointments.
Most grooms take 1 to 2 hours, depending on size, coat and temperament. We never rush. Every dog gets the time they need for a calm, positive experience.
Your dog goes home clean, comfortable and looking their best.
CONFIRM
How owners find out their dog is ready (call or text?) and the pick-up window.
Bring or send proof of your dog's current vaccinations before the first groom. List the vaccines required for grooming here.
A short walk and potty break before drop-off helps your dog settle in on the table.
Let Tammy know about sensitive skin, allergies, health issues, sore spots, or past grooming experiences, good or bad.
A photo or a quick description of how you like your dog's coat helps. If you're not sure, Tammy will recommend the right service for your dog's coat.
Our New Puppy Groom is for puppies under 4 months. It's a short, positive introduction to the tub, the dryer and the table, so grooming feels normal for the rest of your dog's life.
Tammy has been grooming since 1983, and she finds great fulfillment in working with dogs who are anxious about grooming. She uses patience and gentle techniques to create a safe space for them.
Regular grooms keep coats healthy and make each visit easier for your dog. Here's a general guide. Tammy will recommend a schedule for your dog at pick-up.
Curly coats mat quickly. Brush outs between grooms help.
Shih Tzus, Yorkies, Havanese and similar.
Goldens, Shepherds, Huskies, Samoyeds. Deshedding helps in shedding season.
Labs, Beagles, Boxers, Pugs. Nail trims in between.
CONFIRM Tammy to check these weeks before going live.
A few policies that keep things running smoothly for every dog on Tammy's schedule.
Grooming cancellation notice and any late-cancel or no-show fee go here.
What happens if a grooming dog is picked up late goes here.
Heavily matted coats need careful work. Dematting is billed at $120/hr in 15-minute increments, and your dog's comfort always comes first.
CONFIRM
When Tammy recommends a shave-down instead of dematting.
Dogs who need extra time and patience get it, billed as behavior handling at $120/hr in 15-minute increments.
CONFIRM
What happens if a dog isn't safe to groom that day.
All prices are starting rates. Your price may change once Tammy evaluates your dog, because it depends on your dog's condition. She'll always tell you the final price before the groom begins.
Required vaccines for grooming go here.
Open Monday through Friday. Send us a request and Tammy will be in touch to confirm your appointment.